Welcome to the news and events section
The New Forest Advice Network sends out an regular email update about events and initiatives of interest to the advice sector. This could include, for example, DWP announcements about changes to benefit systems, training and job opportunities, and updates about changes to service provision for advice agencies in the county.
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Citizens Advice press release
Ofgem proposals for new financial checks on energy suppliers are positive news, says Citizens Advice
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to Ofgem proposals on new financial checks and tests for existing suppliers.
Changes to tenancy rules, aimed at helping renters, could unintentionally leave vulnerable groups at continued risk of being unfairly evicted says Citizens Advice.
“Last year we submitted a super-complaint showing loyal customers are being penalised hundreds of millions of pounds a year on their home insurance alone."
Getting decisions about decarbonisation wrong risks hitting “those who can least afford it”, says Citizens Advice
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to Ofgem’s State of the Market report, which finds that greenhouse gases fell last year by 2.5%, the smallest reduction since 2012.
Citizens Advice has been awarded funding by the Welsh Government to provide advice services across Wales from 1 January 2020 for 12 months.
Customers face “picking up the tab” for suppliers failure to pay industry bills, says Citizens Advice
The latest energy star rating table from Citizens Advice, the official consumer watchdog for energy, shows a big gap between the best and worst firms.
Citizens Advice has responded to Chris Daw QC’s report (published by the SMF) on scrapping imprisonment for council tax arrears in England.
Citizens Advice has responded to the news that the government is proposing to extend the smart meter rollout deadline to 2024 and the release of the latest cost-benefit analysis of the programme.
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to news that Eversmart has ceased trading.
More people turning to Citizens Advice for consumer and benefits problems in its 80th year of service
New data from Citizens Advice shows 49% of benefit claimants affected by the benefits freeze have struggled to meet essential costs such as rent, household bills and food while 40% have lost sleep due to money worries in the past 12 months.
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to news that Solarplicity has ceased trading.
Today the government has published its consultation on a new consumer advocate role for the broadband and mobile industries. Citizens Advice is named as the preferred option to be the new statutory consumer advocate for telecoms, replicating the arrangements in energy and post.
In response to Ofcom’s announcement on mobile phones Gillian Guy, Chief Executive of Citizens Advice, said: “Today is a good day for loyal mobile phone customers who will save millions on their contracts each year.
The introduction of compulsory body cameras will do nothing to protect people from rule-breaking bailiffs while the industry is not regulated, Citizens Advice has said.
Protection for customers must keep pace with rapidly evolving energy supply market says Citizens Advice
Citizens Advice says radical reform of the energy supply market is needed to protect customers as new technologies are introduced in a fast-changing industry.
Government action urgently needed to protect consumers during the decarbonisation of heating, says Citizens Advice
The lack of a credible plan to decarbonise the way homes and businesses are heated risks failing consumers and undermining public confidence, according to Citizens Advice.