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Welcome to the news and events section

The New Forest Advice Network  sends out an regular email update about events and initiatives of interest to the advice sector. This could include, for example, DWP announcements about changes to benefit systems, training and job opportunities, and updates about changes to service provision for advice agencies in the county.

Use the sign-up box to join the mailing list - and check out recent newsletters (bottom right).

If you have any news you would like to share with the Advice sector in the New Forest please get in touch.  

Citizens Advice press release

Buy Now Pay Later rules won’t stop people being hit by these unexpected costs, says Citizens Advice

To better protect people, Citizens Advice says the FCA should go further and only allow firms to charge interest once the promotional period ends.

“Tried-and-tested scams still pose huge threat” says Citizens Advice, as fraudsters on average pocket almost £3,000 per victim

FCA overdraft rules will protect vulnerable people from spiralling fees

Citizens Advice helped almost 30,000 people with overdrafts last year. It is one of the most common consumer credit issues we help people with.

Momentous day for England’s renters as Tenant Fees Act comes into force

Private renters will no longer have to pay letting agent fees as the Tenant Fees Act comes into force today. Citizens Advice has called for a ban on fees for a decade, and worked with Parliamentarians across the political spectrum to make sure the Bill was as watertight as possible.

Citizens Advice responds to new Universal Credit figures

Citizens Advice responds to Commission for Customers in Vulnerable Circumstances report

Citizens Advice, in its role as the official consumer watchdog for energy, has responded to the Commission for Customers in Vulnerable Circumstances report.

Citizens Advice responds to new Universal Credit figures

Today the government has published new figures that show the number of people with outstanding Tax Credit overpayments who have moved onto Universal Credit.

Smart meter rollout deadline remains “unfeasible”, says Citizens Advice

Citizens Advice, in its role as the official consumer watchdog for energy, has responded to the publication of the latest figures from the Department for Business, Energy and Industrial Strategy (BEIS) for smart meter installations.

Energy firms breaking competition law highlights ‘clear need’ for stronger licensing rules, says Citizens Advice

Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s announcement that E Gas and Electricity, Economy Energy and Dyball Associates breached competition law.

Customers should be compensated after being overcharged by £24.1 billion due to regulator error, says Citizens Advice

Citizens Advice has found regulators have allowed water, energy, broadband and telephone networks to overcharge customers by £24.1 billion over the past fifteen years.

Ofgem must “hold its nerve” and deliver tougher price control, says Citizens Advice

Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s announcement confirming its methodology for the next energy network price control.

Keeping customers in the driving seat vital to success of electric vehicle charging schemes says Citizens Advice

Citizens Advice, in its role as the official consumer champion for energy, is calling for the electric vehicle and energy sector to put consumers at the heart of the design process as new methods for charging electric cars are developed.

£24 million Cadent fine “welcome news” for affected customers, says Citizens Advice

Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s announcement of a £24 million fine for gas distribution network company Cadent.

Ofgem must set “ambitious vision” for vulnerable energy customers

Citizens Advice is calling on Ofgem to use its forthcoming vulnerability strategy to set out how it will better support vulnerable energy customers who fall behind on their bills.

Citizens Advice response to Ofcom’s announcement on end of contract notifications

“Banks need to act in their customers best interests”, says Citizens Advice

Citizens Advice responds to the Treasury Committee’s report on consumers’ access to financial services. Its Director of Policy, Matt Upton, gave evidence to the Committee’s inquiry last year.

Fairness Group public statement "good starting point" for government action on improving debt collection practices

Today the Cabinet Office Fairness Group has published its Joint Public Statement on improving fairness in debt collection practices across central and local government.

Microbusiness review is “much needed, but long overdue” says Citizens Advice

Citizens Advice, in its role as the official consumer watchdog for energy, has responded to Ofgem's announcement of a strategic review of the microbusiness energy market.

Energy networks fail to pay out £5.1m compensation for customer service failures

Energy customers have missed out on an estimated £5.1 million in compensation over the last 3 years, says a new report by Citizens Advice.

Harsh collection methods adding half a billion in fees to people’s council tax debt, Citizens Advice reveals

Outdated and punitive council tax regulations are encouraging local authorities to collect arrears aggressively - and it’s causing people serious financial harm, says Citizens Advice.