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Welcome to the news and events section

The New Forest Advice Network  sends out an regular email update about events and initiatives of interest to the advice sector. This could include, for example, DWP announcements about changes to benefit systems, training and job opportunities, and updates about changes to service provision for advice agencies in the county.

Use the sign-up box to join the mailing list - and check out recent newsletters (bottom right).

If you have any news you would like to share with the Advice sector in the New Forest please get in touch.  

Citizens Advice press release

Ofgem proposals for new financial checks on energy suppliers are positive news, says Citizens Advice

Citizens Advice, in its role as the official consumer watchdog for energy, has responded to Ofgem proposals on new financial checks and tests for existing suppliers.

Loopholes in renter reform proposals could keep tenants at risk of unfair eviction

Changes to tenancy rules, aimed at helping renters, could unintentionally leave vulnerable groups at continued risk of being unfairly evicted says Citizens Advice.

Citizens Advice to Financial Conduct Authority’s announcement on insurance market

“Last year we submitted a super-complaint showing loyal customers are being penalised hundreds of millions of pounds a year on their home insurance alone."

Getting decisions about decarbonisation wrong risks hitting “those who can least afford it”, says Citizens Advice

Citizens Advice, in its role as the official consumer watchdog for energy, has responded to Ofgem’s State of the Market report, which finds that greenhouse gases fell last year by 2.5%, the smallest reduction since 2012.

Citizens Advice Cymru secures future funding for advice services in Wales

Citizens Advice has been awarded funding by the Welsh Government to provide advice services across Wales from 1 January 2020 for 12 months.

Customers face “picking up the tab” for suppliers failure to pay industry bills, says Citizens Advice

Citizens Advice response to Ofcom's findings on loyalty penalty in broadband market

“Big gap” in standards of customer service from energy companies says Citizens Advice

The latest energy star rating table from Citizens Advice, the official consumer watchdog for energy, shows a big gap between the best and worst firms.

Citizens Advice calls for Three to stop ripping off its loyal customers

Prison threat undermines efforts to make debt collection less punitive, says Citizens Advice

Citizens Advice has responded to Chris Daw QC’s report (published by the SMF) on scrapping imprisonment for council tax arrears in England.

Smart meter rollout extension is “common-sense move”, says Citizens Advice

Citizens Advice has responded to the news that the government is proposing to extend the smart meter rollout deadline to 2024 and the release of the latest cost-benefit analysis of the programme.

Citizens Advice responds to collapse of Eversmart

Citizens Advice, in its role as the official consumer watchdog for energy, has responded to news that Eversmart has ceased trading.

More people turning to Citizens Advice for consumer and benefits problems in its 80th year of service

Nearly half of benefit claimants hit by the benefits freeze can’t afford essential bills

New data from Citizens Advice shows 49% of benefit claimants affected by the benefits freeze have struggled to meet essential costs such as rent, household bills and food while 40% have lost sleep due to money worries in the past 12 months.

Citizens Advice responds to collapse of Solarplicity

Citizens Advice, in its role as the official consumer watchdog for energy, has responded to news that Solarplicity has ceased trading.

Citizens Advice named as preferred option in new telecoms consumer advocate proposal

Today the government has published its consultation on a new consumer advocate role for the broadband and mobile industries. Citizens Advice is named as the preferred option to be the new statutory consumer advocate for telecoms, replicating the arrangements in energy and post.

Citizens Advice responds to Ofcom’s announcement on mobile phones

In response to Ofcom’s announcement on mobile phones Gillian Guy, Chief Executive of Citizens Advice, said: “Today is a good day for loyal mobile phone customers who will save millions on their contracts each year.

Bailiff body cameras meaningless without industry regulator

The introduction of compulsory body cameras will do nothing to protect people from rule-breaking bailiffs while the industry is not regulated, Citizens Advice has said.

Protection for customers must keep pace with rapidly evolving energy supply market says Citizens Advice

Citizens Advice says radical reform of the energy supply market is needed to protect customers as new technologies are introduced in a fast-changing industry.

Government action urgently needed to protect consumers during the decarbonisation of heating, says Citizens Advice

The lack of a credible plan to decarbonise the way homes and businesses are heated risks failing consumers and undermining public confidence, according to Citizens Advice.