Welcome to the news and events section
The New Forest Advice Network sends out an regular email update about events and initiatives of interest to the advice sector. This could include, for example, DWP announcements about changes to benefit systems, training and job opportunities, and updates about changes to service provision for advice agencies in the county.
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Citizens Advice press release
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to news that Solarplicity has ceased trading.
Today the government has published its consultation on a new consumer advocate role for the broadband and mobile industries. Citizens Advice is named as the preferred option to be the new statutory consumer advocate for telecoms, replicating the arrangements in energy and post.
In response to Ofcom’s announcement on mobile phones Gillian Guy, Chief Executive of Citizens Advice, said: “Today is a good day for loyal mobile phone customers who will save millions on their contracts each year.
The introduction of compulsory body cameras will do nothing to protect people from rule-breaking bailiffs while the industry is not regulated, Citizens Advice has said.
Protection for customers must keep pace with rapidly evolving energy supply market says Citizens Advice
Citizens Advice says radical reform of the energy supply market is needed to protect customers as new technologies are introduced in a fast-changing industry.
Government action urgently needed to protect consumers during the decarbonisation of heating, says Citizens Advice
The lack of a credible plan to decarbonise the way homes and businesses are heated risks failing consumers and undermining public confidence, according to Citizens Advice.
Council tax collection practices must not leave people with too little to live on, says Citizens Advice
In response to the government’s pilot scheme to recover unpaid council tax through deductions, the charity says collections must be affordable and should not leave people on low incomes with too little to live on.
Cancelled flights and lost luggage drove almost 700,000 views of Citizens Advice guidance in last year
Citizens Advice is warning about the future of 3,000 community branches as they face losing financial support. These important post offices are often the last shop in the village and provide essential services. Government funding is due to end in 2021.
Ten energy companies are failing to achieve even half marks (two out of five stars) in the latest customer service league table from Citizens Advice.
UK energy customers are facing a potential bill of £172 million from the collapse of 11 suppliers since January 2018.
After years of calling for more support for people in debt, Citizens Advice is pleased to see the government take action to protect people from action by creditors. But it's concerned thousands of people with debts and deductions under Universal Credit are going to miss out on this support initially.
Citizens Advice says while the government’s announcement is welcome, it is disappointed by the lack of action from regulators.
To better protect people, Citizens Advice says the FCA should go further and only allow firms to charge interest once the promotional period ends.
“Tried-and-tested scams still pose huge threat” says Citizens Advice, as fraudsters on average pocket almost £3,000 per victim
Citizens Advice helped almost 30,000 people with overdrafts last year. It is one of the most common consumer credit issues we help people with.
Private renters will no longer have to pay letting agent fees as the Tenant Fees Act comes into force today. Citizens Advice has called for a ban on fees for a decade, and worked with Parliamentarians across the political spectrum to make sure the Bill was as watertight as possible.