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Welcome to the news and events section

The New Forest Advice Network  sends out an regular email update about events and initiatives of interest to the advice sector. This could include, for example, DWP announcements about changes to benefit systems, training and job opportunities, and updates about changes to service provision for advice agencies in the county.

Use the sign-up box to join the mailing list - and check out recent newsletters (bottom right).

If you have any news you would like to share with the Advice sector in the New Forest please get in touch.  

Citizens Advice press release

Scrapping ‘no-fault evictions’ a groundbreaking shake-up of the private rented sector

Citizens Advice has responded to the government’s announcement that it will consult on scrapping section 21 “no-fault” evictions in the private rented sector

Citizens Advice to help those applying to the government’s Windrush compensation scheme

Citizens Advice is launching a new service funded by the Home Office to help those who are applying to the government’s Windrush compensation scheme.

New Ofgem rules on energy supplier licenses “good news for consumers”, says Citizens Advice

Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s announcement of new licensing rules for firms applying to enter the energy supply market.

Bailiff regulation must now be introduced as a "matter of urgency", says Citizens Advice

The charity says it's excellent to see MPs from across all parties call for a regulator to crack down on the bailiff industry.

Government review of council tax collection must lead to fundamental changes

The charity says it is critical this review properly looks at the rules governing council tax collection and leads to fundamental change, including stopping practices such as charging a full year’s bill when people miss just one payment.

Home insurance companies make 100% of their profits from the loyalty penalty, reveals Citizens Advice

Citizens Advice has found that home insurance companies in the UK make all of their profits - that is over £1bn a year - from loyal consumers holding policies for 6 years or more.

Customers “miss out” as SSE misses smart meter targets, say Citizens Advice

Citizens Advice, in its role as the official consumer watchdog for energy, has responded to Ofgem’s announcement that SSE will pay £700,000 for failing to meet its 2018 gas smart meter installation target.

Citizens Advice launches new service for people applying for Universal Credit

Today Citizens Advice has launched a new service called “Help to Claim” for those who need help to apply for Universal Credit.

Smart meter rollout must be extended says Citizens Advice

Citizens Advice, in its role as the official consumer watchdog for energy, has responded to the publication of the latest figures from the Department for Business, Energy and Industrial Strategy (BEIS) for smart meter installations.

FCA's mortgage study welcome, but thousands still pay over odds

Citizens Advice has responded to the FCA's study of the mortgage markets.

Increasing numbers of small and newer energy suppliers delivering poor customer service

More small and newer energy suppliers are failing to meet decent standards of customer service, according to Citizens Advice’s latest energy star rating league table.

Brilliant Energy customers’ supply to continue as normal, but Ofgem must “urgently move forward” with supplier reforms, says Citizens Advice

Citizens Advice, in its role as the official consumer champion for energy, has responded to news that Brilliant Energy Supply Limited has ceased trading. Brilliant Energy also supplied customers of Northumbria Energy under a ‘white label’ arrangement.

Avro Energy’s failure to join DCC leaves it “unprepared” for SMETS2 rollout, says Citizens Advice

Citizens Advice, in its role as the official consumer champion for energy, has welcomed Ofgem’s decision issue Avro Energy with a final order for breaching the requirement to become a Data Communications Company (DCC) user.

Rent-to-own cap a win for people paying over the odds, Citizens Advice says

The FCA’s announcement it will cap the cost of rent-to-own goods from 1 April 2019 will help the hundreds of thousands of people who use the high-interest agreements, Citizens Advice says.

People with a mental health problem can pay a premium of over £1000 every year

A lack of support means people with a mental health condition can pay between £1,100 to £1,550 a year more for essential services, new research from Citizens Advice shows.

Citizens Advice responds to Competition and Markets Authority's proposed reforms

Citizens Advice responds to Royal Mail's new mail redirection prices

Last year, the charity revealed households with different surnames were being unfairly charged more.

Solarplicity provisional order “necessary to protect existing customers”, says Citizens Advice

Citizens Advice, in its role as the official consumer watchdog for energy, has responded to Ofgem’s announcement of a provisional order against Solarplicity.

Majority of people surveyed back call for bailiff regulation as "government action is long overdue"

The 11 debt and mental health organisations that make up the ‘Taking Control’ campaign on bailiff reform are calling on the government to establish independent regulation to clean up the industry and protect people from the harm poor debt collection practices cause.

Citizens Advice responds to Ofgem price cap announcement

Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s decision to raise its default and pre-payment meter energy tariff caps.